1. What Information Do We Collect?
The information we collect is intended to provide you with the best service and user experience. This includes, but is not limited to:
Identity and Contact Information: When you create an account, place an order, or contact us, we may collect your name, email address, mailing address, phone number, company name, etc.
Payment Information: In order to process your order payments, we may collect payment information such as your credit card number and expiration date. Please note that we do not store your full credit card details in our system.
Transaction and Commercial Information: This includes your order number, purchase history, communications with customer support, and your product preferences and interests.
Technical Data: When you browse our website, we automatically collect certain information such as your IP address, browser type, operating system, access times, and browsing behaviors on our site.
Content You Provide Actively: Information you provide when contacting us through forms on the website, participating in surveys, or submitting comments.
2. How Do We Use Your Information?
We are committed to using your information for the following legitimate purposes:
Contract Fulfillment: To process your orders, arrange shipments, manage payments, and provide invoices and after-sales services. This is necessary to fulfill the sales contract we have with you.
Customer Communication and Service: To respond to your inquiries, handle complaints, and provide day-to-day customer support.
Website Optimization and Security: Based on the legitimate interests of improving the website experience and ensuring system security, we use technical data to analyze and optimize website performance, and to prevent fraud or cyberattacks.
Marketing Activities (with Your Consent): With your explicit consent, we may send you information about new products, promotions, and other marketing content. You have the right to opt-out of these communications at any time.
3. How Do We Share Your Information?
We will never sell or rent your personal data to third parties for marketing purposes. We only share your information in the following necessary situations:
Service Providers: We may share information with trusted third parties who assist us in operating our business, such as payment processors, logistics companies, and IT service providers. These partners may only use your information for services on our behalf.
Legal Obligations: If required by law or in response to a valid legal process (such as a court order or subpoena), we may disclose your information.
Business Reorganization: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the assets being transferred.
4. International Data Transfers
KleenRags is a global trade company. Therefore, the personal information you provide may be processed and transferred to servers outside your country/region. We take all reasonable measures to ensure such transfers comply with applicable data protection laws and ensure the security of your data through mechanisms such as standard contractual clauses.
5. Data Security
We are committed to protecting your personal information. We implement a range of reasonable technical and organizational measures to prevent the loss, misuse, unauthorized access, disclosure, and alteration of data. For example, our website uses Secure Socket Layer (SSL) technology to encrypt data during transmission.
6. Your Rights
Depending on the laws in your jurisdiction, you may have some or all of the following rights:
Right of Access: You may request a copy of the personal information we hold about you.
Right to Rectification: You may request correction of any inaccurate or incomplete personal information.
Right to Erasure: Under certain conditions, you may request the deletion of your personal information.
Right to Restrict or Object to Processing: You may request that we restrict or stop processing your personal information.
Right to Data Portability: You may request your data in a structured, commonly used format and transfer it to another data controller.
Right to Withdraw Consent: If we process your data based on consent, you have the right to withdraw that consent at any time, though this will not affect the legality of processing prior to the withdrawal.
To exercise any of the above rights, please contact us using the information provided at the end of this policy.
7. Cookies and Similar Technologies
Our website uses cookies (small text files) to enhance your browsing experience, such as remembering your language preferences and analyzing website traffic. You can manage or disable cookies through your browser settings, but doing so may impact certain website functions.
8. Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with the updated “Effective Date” at the top. We recommend reviewing this policy regularly to stay informed of any changes.